Written By: Tariq Mehmood Khan
I’ve been a member for a long time, but I only started selling on 7 February, and I’m just coming up on my one-month anniversary. In my first 18 days I created several gigs, made some sales, and earned my level 1 badge.
This is what I learned, and I’m sharing it here because it would have saved me a lot of time if I saw it a month ago.
1. BE AWESOME:
2. BE VERY NICE:
Customer service. It sounds silly, but you have to make your customer believe that he or she is the most important person in the entire world. Communicate quickly and be charming – you have to make them feel special and important, because the truth is, they are: your livelihood of Fiverr depends on positive reviews and repeat customers.
3. FAST DELIVERY:
All your customers will want to be priority #1. Obviously, you can’t do that, so you should set a minimum delivery time of 2 days to give yourself some wiggle room for when you’re sick or just having a really bad day.
You can also choose whether or not you’re going to offer extra-fast services – I recommend that you do, because you can set it to any time you like. For example, standard delivery of two days, extra fast in one day. Or, standard delivery four days, extra fast two days, etc.
4. LAST WORD:
Leave unique feedback to every review. Your buyers will always read your reviews before they buy anything from you, and this is your first chance to show them how you interact with your customers, and more importantly, how you’ll interact with them.
5. DIVERSIFY YOUR PORTFOLIO:
If you’re not getting views, it could be because you’ve only got one gig. Diversify your portfolio and create multiple gigs in the same category. This will get you more impressions and ultimately more clicks. Do like the pros and cast a wide net to catch more fish.
Also, a strategy that I use is featuring my other $5 gigs as $5 extras. So in other words, you can look at my gig for an in-depth Tarot reading, but the gig extras also show my 20 short readings, 10 medium readings, past life reading, etc. This lets customers see what I do without having to click through to my profile and then click through again to my other gigs.
Cross promotion has helped my customers find what they want even when they weren’t necessarily looking for it which in turn has resulted in more sales for me.
6. PROMOTE YOURSELF:
If you’re a writer, start a blog and use it to promote your Fiverr page. If you don’t like to write and enjoy speaking, start a podcast. Or if you enjoy video, do regular Google Hangouts and make use of your YouTube channel. Focus on having fun, being personable, and creating or sharing fun content. If you’re only using these platforms to sell, you’ll get ignored really fast.
7. MONEY-BACK GUARANTEE:
No matter how small an amount $5 has become in today’s world, for a lot of us it’s still something we don’t want to risk on a bad experience. I promise my customers that I’ll respect their money and if I can’t make their order right, then I’ll give them a refund.
A mutual cancellation is a lot better than a negative review, and my customers appreciate knowing that I won’t try to strong-arm them. If a money-back guarantee makes you nervous, just remember that if your customer gets cranky and complains about it, Fiverr won’t have your back and they’ll probably cancel your order, anyway.
Write your gig so that the title, description, and tags all match. Having at least one of the same key-words in all three areas helps your search ranking on Fiverr. Also, if you offer a niche service, don’t use just niche tags: also use tags related to the larger category so you’ll get in front of more eyes.
9. POSITIVE REVIEWS ARE GOLD:
Good reviews build confidence and make customers more likely to buy. Do everything possible to take care of your customers and earn their 100% positive, five-star reviews, and don’t start buying or creating fake reviews. If your work’s not outstanding, customers will see through the fake reviews and figure out that you’re padding your own gigs.
Plus, when you’re a new seller, you get special ranking from Fiverr, but as soon as you start padding your gigs with fake orders, you lose that special ranking.
10. START ON THE RIGHT FOOT:
Speaking of your special new-seller ranking that you get from Fiverr, be sure to get off to a good start by completing everything on your gig at the same time. Don’t write a title, add one photo, write a description, and publish it, because you’ll make a bad first impression on your buyers.
Write all the content, select all the photos, create your banner, record your video, write a couple PDF files, pick your tags, and settle on your extras ahead of time so that when publish the gig you’ll hit the ground running.
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Written By: Tariq Mehmood Khan
The writer is one of the best selling sellers on Fiverr and he highly recommends Killer Tips To Increase Fiverr Sales in 2015 He is also a SEO expert and consultant.